Case Management

Learn about Pega’s Case Management capability

Anfänger

Case Management

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the elements of a case life cycle: stages, processes, and steps

Identify the role of case status in case processing

Articulate the purpose of the Approve/Reject step in a workflow

Identify how goals and deadlines establish expectations for completing work

Identify the value of assigning and routing tasks to users

Differentiate between a user and a work queue

Send automated correspondence in a workflow

Describe how the search duplicate cases logic identifies duplicate cases

Describe how child cases can model work performed by different parties

Themen

Case Lifecycle

20 Min.

Multi-step Forms

5 Min.

Case Status

5 Min.

Assignment instructions

5 Min.

Service-Level Agreements

10 Min.

Routing work

15 Min.

Work approval

5 Min.

Email correspondence

10 Min.

Child Cases

10 Min.

Modulquiz

5 Min.