Configuring Digital Messaging Manager

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital Messaging channel supports chat connections by using Web Messaging and social messaging platforms, such as WhatsApp and SMS.

Anfänger

Chat and Messaging

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Configure a Web Messaging connection and add the chat widget to a website.

Implement Bring your own key (BYOK) encryption for web messaging connections.

Configure Context Data that captures metadata from the customer chat session and makes it available to the customer service representative.

Switch channels during a chat interaction.

Set security options for the Web Messaging connection.

Configure proactive chat for the Web Messaging connection.

In der folgenden Mission verfügbar:

Pega Digital Messaging v3

Themen

Setting up channels

10 Min.

Setting up Web Messaging

5 Min.

Bring your own key encryption for Web Messaging

5 Min.

Configuring context data for Web Messaging

10 Min.

Switching channels during a chat interaction

10 Min.

Digital Messaging Security

10 Min.

Configuring proactive chat for Web Messaging

10 Min.

Modulquiz

5 Min.