Creating a Case from email

Pega Email Bot can improve email response by starting a service case based on the content of a customer email.

Mittel

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Map key information in email content to case properties

Configure a Create Case routing rule

Test inbound email to verify that case properties are populated from email content

In der folgenden Mission verfügbar:

Email Bots for Pega Customer Service v1

Themen

Case creation

10 Min.

Creating a Case from email

10 Min.

Modulquiz

5 Min.