Module

Creating a case from email

Archived

2 Topics

25 mins

Visible to: All users

Intermediate

Pega Customer Service 8.5

English

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

After completing this module, you should be able to:

Map key information in email content to case properties

Configure a Create Case routing rule

Test inbound email to verify that case properties are populated from email content

Case creation

10 mins

Creating a case from email

10 mins

Module Quiz

5 mins