Module

Creating a case from email

2 Topics

25 mins

Visible to all users

Intermediate

Pega Customer Service 8.5

English

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

After completing this module, you should be able to:

Map key information in email content to case properties

Configure a Create Case routing rule

Test inbound email to verify that case properties are populated from email content

Case creation

10 mins

Configuring a case in Pega Email Bot

10 mins

Module Quiz

5 mins