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Module

Creating a case from email

Archived

2 Topics

25 mins

 Visible to: All users
Intermediate Pega Customer Service 8.4 English
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Pega Email Bot can improve email response by starting a service case based on the content of a customer email.

After completing this module, you should be able to:

Map key information in email content to case properties
Configure a Create Case routing rule
Test inbound email to verify that case properties are populated from email content

Available in the following mission:

Email Bots for Pega Customer Service v1

Topics

Case creation

10 mins

Creating a case from email

10 mins

Module Quiz

5 mins

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