Module

Creating a case from email

2 Topics

20 mins

Visible to: All users

Intermediate

Pega Customer Service 8.8

Pega Customer Service 8.7

English

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

After completing this module, you should be able to:

Map key information in email content to case properties

Configure a Create Case routing rule

Test inbound email to verify that case properties are populated from email content

Case creation overview

5 mins

Creating a case from email

10 mins

Module Quiz

5 mins