Next best action in omnichannel environments

Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real time.

Learn how you can use next best actions to ensure that CSRs take relevant actions at every step during a customer interaction. Learn how easy it is to configure the AI by using Next-Best-Action Designer to select the best offer for the right customer on a digital channel.

Anfänger

Generative AI

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Explain the benefits of using next best actions in a contact center.

Explain how adaptive models can predict customer behavior.

Describe the use case for cross-sell on the web.

Explain the purpose of key configurations in Next-Best-Action Designer.

Üben Sie das Gelernte in der folgenden Challenge:

Exploring cross-sell on the web v8

In der folgenden Mission verfügbar:

Pega Customer Decision Hub Foundation v8

Themen

Next-Best-Action in a contact center

10 Min.

Next-Best-Action on digital

10 Min.

Modulquiz

5 Min.