Mission
Pega Customer Decision Hub Foundation
5 Module
7 Challenges
4 Std. 30 Min.
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the right action during every customer interaction. Reduce design time while achieving your business goals by automatically creating strategies that adhere to best practices. Learn how to use Next-Best-Action Designer to deliver the Next-Best-Action — a decisioning approach that makes customer interactions more relevant for the customer and more valuable to the business. Discover how to optimize your Next-Best-Action strategy by using Impact Analyzer, Scenario Planner and Value Finder.
In der folgenden Mission verfügbar:
Getting started with Pega Customer Decision Hub Foundation
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Modul
Getting started with Pega Customer Decision Hub Foundation
3 Themen
25 Min.
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Before you begin learning, familiarize yourself with Pega Academy. Learn about the structure of the learning content, explore the content of the Pega...
Using Self-study Buddy in Pega Academy
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Challenge
Using Self-study Buddy in Pega Academy
2 Aufgaben
10 Min.
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Help students navigate through Self-study Buddy, an intelligent assistant designed to support students in their learning journey, to engage and get...
One-to-one customer engagement
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Modul
One-to-one customer engagement
4 Themen
30 Min.
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Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...
Using CDH Assistant in Pega Customer Decision Hub
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Challenge
Using CDH Assistant in Pega Customer Decision Hub
1 Aufgabe
5 Min.
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Navigate through CDH Assistant, an intelligent assistant designed to support students in their learning journey, to engage and get answers to...
Next best action in omnichannel environments
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Modul
Next best action in omnichannel environments
2 Themen
25 Min.
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Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Exploring next-best-action in a contact center
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Challenge
Exploring next-best-action in a contact center
3 Aufgaben
25 Min.
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U+ Bank recently completed a project in its Pega Customer Decision Hub™ application for a contact center, in which customers who call the contact...
Exploring cross-sell on the web
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Challenge
Exploring cross-sell on the web
3 Aufgaben
20 Min.
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U+ Bank recently completed a project where customers who log in to their account page see credit card offers.
After login to the U+ Bank website...
Arbitration fundamentals
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Modul
Arbitration fundamentals
2 Themen
30 Min.
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After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...
Prioritizing actions using AI
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Challenge
Prioritizing actions using AI
4 Aufgaben
20 Min.
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When customers log in to the U+ Bank website, they see the credit card offers for which they qualify based on the engagement policy defined by the...
Optimizing your next-best-action strategy
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Modul
Optimizing your next-best-action strategy
3 Themen
30 Min.
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Learn how to check the health of Pega Customer Decision Hub™ and improve the effectiveness of your next best actions.
Impact Analyzer, Scenario...
Analyzing the impact of applying business levers
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Challenge
Analyzing the impact of applying business levers
2 Aufgaben
20 Min.
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U+ Bank is cross-selling on the web by presenting various credit cards to its customers. Last year the business decided to boost the Credit Cards...
Analyzing the impact of applying engagement policies
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Challenge
Analyzing the impact of applying engagement policies
2 Aufgaben
20 Min.
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U+ Bank is currently cross-selling on the web by presenting various credit cards to its customers. The business wants to present more personalized...
