Mission
Pega Customer Decision Hub Foundation
Archived
3 Modules
4 Challenges
2 hrs 35 mins
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the right action during every customer interaction. Reduce design time while achieving your business goals by automatically creating strategies that adhere to best practices. Learn how to use Next-Best-Action Designer to deliver the Next-Best-Action — a decisioning approach that makes customer interactions more relevant for the customer and more valuable to the business.
Available in the following mission:
One-to-one customer engagement
-
Module
One-to-one customer engagement
3 Topics
30 mins
-
Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...
Next-Best-Action in an omnichannel environment
-
Module
Next-Best-Action in an omnichannel environment
2 Topics
25 mins
-
Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.
Learn how you can use...
Prioritizing actions using AI
-
Challenge
Prioritizing actions using AI
Archived
4 Tasks
20 mins
-
When customers log in to the U+ Bank website, they see the credit card offers for which they qualify based on the engagement policy defined by...
Prioritizing actions with business levers
-
Challenge
Prioritizing actions with business levers
Archived
5 Tasks
15 mins
-
The U+ Bank business team now understands how arbitration works when only artificial intelligence (AI) is used for prioritization.
However, every now...
