Predicting case completion

Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly, but also leads to poor customer experiences.

Learn how to use Process AI to create an adaptive model to route complex cases to an experienced handler and leave many of the claims for straight-through processing. As the adaptive model learns from the outcome of each case, it becomes more accurate at predicting which claims to escalate, and in that way to self-optimize the process.

Anfänger

Decision Management

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Create a prediction that predicts case outcomes

Use the new prediction to route complex cases to an expert

Üben Sie das Gelernte in der folgenden Challenge:

Creating a case completion prediction v1

In den folgenden Missions verfügbar:

Data Scientist v4 Pega Process AI Essentials v2

Themen

Predicting case completion

10 Min.

Modulquiz

5 Min.