Mission
Data Scientist
Archived
1 Mission
4 Module
3 Challenges
13 Std. 10 Min.
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for data scientists to control the life cycles of predictions and the predictive models that drive them. Configure predictions that are deployed in Pega Platform™ applications to optimize case management, in Pega Customer Decision Hub™ to guide real-time customer interactions, and in Pega Customer Service™ to detect the topics, entities and sentiment of incoming messages.
AI for 1:1 Customer Engagement
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Mission
AI for 1:1 Customer Engagement
10 Module
13 Challenges
10 Std. 20 Min.
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Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega omni-channel AI delivers the right action during every...
Pega Process AI overview
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Modul
Pega Process AI overview
Archived
1 Thema
15 Min.
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
Predicting fraud
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Modul
Predicting fraud
Archived
1 Thema
15 Min.
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Creating a fraud prediction
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Challenge
Creating a fraud prediction
3 Aufgaben
15 Min.
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U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Predicting case completion
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Modul
Predicting case completion
Archived
1 Thema
15 Min.
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Creating a case completion prediction
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Challenge
Creating a case completion prediction
Archived
3 Aufgaben
15 Min.
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U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Text analytics for email routing
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Modul
Text analytics for email routing
Archived
3 Themen
35 Min.
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Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to...
Training a topic model to improve email routing
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Challenge
Training a topic model to improve email routing
4 Aufgaben
20 Min.
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U+ Bank plans to use Pega Customer Service™ to route incoming emails to the appropriate department based on the topic of the email. For several use...
