Supporting agents with help content

Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated with a service case. This content allows an agent to get help in context of how they are helping a customer resolve an issue. You practice these topics in an exercise using a cloud-based system.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Create help content by using Pega Knowledge

Associate help content with a service case

In der folgenden Mission verfügbar:

Pega Customer Service Foundation v5

Themen

Pega Knowledge publishing process

5 Min.

Creating help content in Pega Knowledge

5 Min.

Accessing help content

5 Min.

Content types

5 Min.

Managing content types

5 Min.

Modulquiz

5 Min.