
Module
Supporting agents with help content
3 Topics
20 mins
Beginner
Pega Customer Service 8.7
Pega Customer Service 8.6
Pega Customer Service 8.5
Pega Knowledge 8.6
Pega Customer Service 8.4
English
Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated with a service case. This content allows an agent to get help in context of how they are helping a customer resolve an issue. You practice these topics in an exercise using a cloud-based system.