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Module

Supporting agents with help content

3 Topics

20 mins

Visible to all users
Beginner Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 English

Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated with a service case. This content allows an agent to get help in context of how they are helping a customer resolve an issue. You practice these topics in an exercise using a cloud-based system.

After completing this module, you should be able to:

Create help content by using Pega Knowledge
Associate help content with a service case

Available in the following mission:

Pega Customer Service Foundation

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