
Module
Supporting agents with help content
5 Topics
30 mins
Beginner
Pega Customer Service 8.7
Pega Knowledge 8.7
Pega Customer Service 8.8
Pega Knowledge 8.8
English
Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated with a service case. This content allows an agent to get help in context of how they are helping a customer resolve an issue. You practice these topics in an exercise using a cloud-based system.