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Supporting agents with help content

5 Topics

30 mins

Visible to: All users
Beginner Pega Customer Service 8.7 Pega Knowledge 8.7 Pega Customer Service 8.8 Pega Knowledge 8.8 English

Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated with a service case. This content allows an agent to get help in context of how they are helping a customer resolve an issue. You practice these topics in an exercise using a cloud-based system.

After completing this module, you should be able to:

Create help content by using Pega Knowledge
Associate help content with a service case

Available in the following mission:

Pega Customer Service Foundation v5

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