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Robotic automations in Citrix
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Modul
Robotic automations in Citrix
4 Themen
35 Min.
Pega Robotic Automation 19.1 -
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Routing email based on content
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Modul
Routing email based on content
3 Themen
25 Min.
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Screen Analysis
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Modul
Screen Analysis
1 Thema
10 Min.
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In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...
Screen pops
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Modul
Screen pops
2 Themen
15 Min.
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Learn how to use screen pops to provide a summary of information to agents when a call arrives.
Service requests
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Modul
Service requests
9 Themen
50 Min.
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Web services
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Modul
Web services
1 Thema
15 Min.
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Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...
System administration
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Modul
System administration
4 Themen
28 Min.
Pega Workforce Intelligence -
In this module, learn how to set up the portal and manage configurations to meet your business needs.
Telephony controls
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Modul
Telephony controls
2 Themen
20 Min.
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A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...
Tools for debugging Constellation applications
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Modul
Tools for debugging Constellation applications
2 Themen
35 Min.
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Training the email bot
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Modul
Training the email bot
2 Themen
20 Min.
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...