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Pega Express testing and validation
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Modul
Pega Express testing and validation
6 Themen
1 Std. 15 Min.
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The goal of the Pega Express™ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform™ provid...
Pega Low-Code App Factory introduction
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Modul
Pega Low-Code App Factory introduction
2 Themen
22 Min.
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Production readiness during the Adopt phase
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Modul
Production readiness during the Adopt phase
4 Themen
50 Min.
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The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Routing email based on content
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Modul
Routing email based on content
3 Themen
25 Min.
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
The Discover phase and your MLP
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Modul
The Discover phase and your MLP
12 Themen
1 Std. 55 Min.
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Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
The Prepare phase and project kickoff
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Modul
The Prepare phase and project kickoff
7 Themen
1 Std. 15 Min.
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The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Training the email bot
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Modul
Training the email bot
2 Themen
20 Min.
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Configuring intelligent routing
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Challenge
Configuring intelligent routing
2 Aufgaben
10 Min.
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The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring the Email Manager portal
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Challenge
Configuring the Email Manager portal
3 Aufgaben
15 Min.
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Creating a case from an email
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Challenge
Creating a case from an email
4 Aufgaben
20 Min.
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...