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Robotic automations in Citrix
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Modul
Robotic automations in Citrix
4 Themen
35 Min.
Pega Robotic Automation 19.1 -
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Robotic package deployment
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Modul
Robotic package deployment
3 Themen
20 Min.
Pega Robotic Automation 22.1 -
Developers can implement the deployment process in Pega Robot Studio regardless of an organization's chosen distribution plan. By using the deployment...
Rule resolution
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Modul
Rule resolution
5 Themen
1 Std.
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Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...
Script adherence
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Modul
Script adherence
3 Themen
20 Min.
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Sharing of work between users in Robot Manager
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Modul
Sharing of work between users in Robot Manager
5 Themen
30 Min.
Pega Robot Manager 8.8 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...
Solutions and projects
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Modul
Solutions and projects
11 Themen
1 Std. 5 Min.
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Learn the structure of a robotic solution along with proper naming conventions for the projects contained within the solution. Students must also...
Suggested cases
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Modul
Suggested cases
3 Themen
25 Min.
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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Modul
Suggested knowledge articles
3 Themen
20 Min.
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Testing for accessibility
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Modul
Testing for accessibility
5 Themen
1 Std. 20 Min.
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One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...
Toolbox usage for basic automations
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Modul
Toolbox usage for basic automations
6 Themen
31 Min.
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Developers and coders, when presented with a new project, begin typing code and using the language methods and functions as well as standard language...