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PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 Std. 30 Min.

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Robotic Solution Development for Citrix

    • Mission

      Robotic Solution Development for Citrix

      3 Module

      3 Challenges

      3 Std. 35 Min.

      Pega Robotic Automation 19.1 Visible to: All users
    • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

    Robotics System Architect

    24.1 Release notes

    • Modul

      24.1 Release notes

      2 Themen

      25 Min.

      Pega Platform '24.1 Visible to: All users
    • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

    Adapters

    Additional toolbox options for automations

    • Modul

      Additional toolbox options for automations

      9 Themen

      1 Std. 5 Min.

      Pega Robotic Automation 22.1 Visible to: All users
    • In Pega Robot Studio, the Toolbox offers you a wide array of features to help extend automation development to include Windows forms, dialog boxes...

    Application Assets

    • Modul

      Application Assets

      4 Themen

      30 Min.

      Pega Robotic Automation 22.1 Visible to: All users
    • Pega Robot Studio introduces the concept of Application Assets to separate application-related development from business use case creation...

    Application creation and configuration

    • Modul

      Application creation and configuration

      6 Themen

      35 Min.

      Pega Robotic Automation 22.1 Visible to: All users
    • There are times when you cannot easily integrate Pega Platform™ applications with other applications that are necessary to complete work. Pega Robot...

    Applying NLP for Case classification

    • Modul

      Applying NLP for Case classification

      1 Thema

      10 Min.

      Pega Platform '24.1 Visible to: All users
    • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

    Auto-balancing in Pega Robot Manager

    • Modul

      Auto-balancing in Pega Robot Manager

      5 Themen

      30 Min.

      Pega Robot Manager 8.5.2 Visible to: All users
    • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

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