Skip to main content

Search

Accessibility in your project plan

  • Modul

    Accessibility in your project plan

    5 Themen

    1 Std. 5 Min.

    Visible to: All users
  • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Advanced Buddy features

  • Modul

    Advanced Buddy features

    5 Themen

    45 Min.

    Pega Knowledge Buddy '24.1 Visible to: All users
  • In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data sources, how to update...

Best practices for building accessibility into Pega applications

  • Modul

    Best practices for building accessibility into Pega applications

    5 Themen

    1 Std. 15 Min.

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Business case for accessibility

  • Modul

    Business case for accessibility

    3 Themen

    35 Min.

    Visible to: All users
  • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Content administration

  • Modul

    Content administration

    10 Themen

    1 Std. 45 Min.

    Visible to: All users
  • Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Creating and testing personas

  • Modul

    Creating and testing personas

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Low-code defined

Monitoring your contact center with Insights

  • Modul

    Monitoring your contact center with Insights

    2 Themen

    15 Min.

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action in omnichannel environments

Pega GenAI

  • Modul

    Pega GenAI

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice