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Authenticating customers using Digital Messaging
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Modul
Authenticating customers using Digital Messaging
2 Themen
20 Min.
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Best practices for the Pega Cosmos design system
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Modul
Best practices for the Pega Cosmos design system
7 Themen
1 Std. 45 Min.
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In this module, learn the best practices for designing in the Pega Cosmos design system, including how to work with general design standards, theming...
Best practices of the Pega Constellation design system
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Modul
Best practices of the Pega Constellation design system
10 Themen
2 Std. 5 Min.
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In this module, learn the best practices for designing in the Pega Constellation design system, including how to work with general design standards...
Business conditions
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Modul
Business conditions
2 Themen
20 Min.
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Call transfers
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Modul
Call transfers
2 Themen
15 Min.
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Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Configuring UI elements
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Modul
Configuring UI elements
2 Themen
20 Min.
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Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.
Configuring a dashboard
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Modul
Configuring a dashboard
1 Thema
15 Min.
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring Portal content
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Modul
Configuring Portal content
2 Themen
20 Min.
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Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.
Configuring Case Views
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Modul
Configuring Case Views
5 Themen
10 Min.
Pega Platform '24 -
Learn how to configure various Case Views, including tabs, utilities, and the Summary View. Discover what each View is used for in a Case, as well as...
Configuring chat queues and routing
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Modul
Configuring chat queues and routing
5 Themen
40 Min.
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...