Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.

As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.   

Learn how Pega applications...

Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...

Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.