Search
Application Rulesets
-
Modul
Application Rulesets
3 Themen
35 Min.
-
Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
-
Modul
Application versioning
1 Thema
15 Min.
-
Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Inviting users to an application
-
Modul
Inviting users to an application
1 Thema
10 Min.
-
Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
Managing application access for Business Architects
-
Modul
Managing application access for Business Architects
2 Themen
30 Min.
-
User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Configuring chat queues and routing
-
Modul
Configuring chat queues and routing
5 Themen
40 Min.
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
-
Modul
Configuring Digital Messaging Manager
8 Themen
1 Std. 10 Min.
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Tracking and auditing changes to data
-
Modul
Tracking and auditing changes to data
1 Thema
15 Min.
-
Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
Team application development
-
Modul
Team application development
1 Thema
20 Min.
-
Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Initiating a call from a messaging interaction
-
Modul
Initiating a call from a messaging interaction
1 Thema
10 Min.
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Securing and auditing data
-
Modul
Securing and auditing data
2 Themen
30 Min.
-
Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...