Case structure is one of the most important considerations when designing an application. The topics in this module cover identification of individual...

In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...

Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.

Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...

Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...

Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...

The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...