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Configuring chat queues and routing

  • Modul

    Configuring chat queues and routing

    5 Themen

    40 Min.

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Content administration

  • Modul

    Content administration

    10 Themen

    1 Std. 45 Min.

    Visible to: All users
  • Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Creating and testing personas

  • Modul

    Creating and testing personas

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Szenariobasierte Test-Cases erstellen und ausführen

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Deployment Manager

  • Modul

    Deployment Manager

    4 Themen

    38 Min.

    All Products Visible to: All users
  • This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

DevOps

  • Modul

    DevOps

    5 Themen

    50 Min.

    All Products Visible to: All users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

Generating test coverage reports

  • Modul

    Generating test coverage reports

    4 Themen

    25 Min.

    All Products Visible to: All users
  • This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Initiating a call from a messaging interaction

  • Modul

    Initiating a call from a messaging interaction

    1 Thema

    10 Min.

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

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