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Pega tools that support Scrum for Business Architects

Configuring chat queues and routing

  • Modul

    Configuring chat queues and routing

    5 Themen

    40 Min.

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Creating a Pega Platform application

Regeln erstellen und aktualisieren

Low-code defined

Dev Studio – Übersicht

Sizing a Pega Platform project

Extending Constellation UI options

  • Modul

    Extending Constellation UI options

    5 Themen

    1 Std. 10 Min.

    Pega Platform '23 Visible to: All users
  • Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

Initiating a call from a messaging interaction

  • Modul

    Initiating a call from a messaging interaction

    1 Thema

    10 Min.

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

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