Search
Monitoring and reporting in Pega Robot Manager
-
Modul
Monitoring and reporting in Pega Robot Manager
6 Themen
50 Min.
Pega Robot Manager 8.8 -
The reporting feature in Pega Robot Manager extends the reporting features inherited from the Pega Platform™. You can create, edit, and view reports...
Monitoring the Deployment Manager pipelines
-
Modul
Monitoring the Deployment Manager pipelines
3 Themen
20 Min.
-
In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...
Monitoring your contact center with Insights
-
Modul
Monitoring your contact center with Insights
2 Themen
15 Min.
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Navigating the Pega Robot Manager Portal
-
Modul
Navigating the Pega Robot Manager Portal
2 Themen
15 Min.
-
The Pega Robot Manager dashboard functionality is based on Pega Platform™. Though the inclusion of general dashboard functionality from Pega Platform...
Next best action and customer interactions
-
Modul
Next best action and customer interactions
2 Themen
20 Min.
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Next best action in omnichannel environments
-
Modul
Next best action in omnichannel environments
2 Themen
25 Min.
-
Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Organization of work for robots
-
Modul
Organization of work for robots
6 Themen
55 Min.
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Out-of-the-box configurations
-
Modul
Out-of-the-box configurations
7 Themen
49 Min.
-
Robotic System Architects find that clients typically request similar user tasks and processes to develop on projects — for example, automatically...
Pega Customer Decision Hub for Collections
-
Modul
Pega Customer Decision Hub for Collections
6 Themen
45 Min.
Pega Customer Service 8.8 -
Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...
Pega Email Bot configuration
-
Modul
Pega Email Bot configuration
3 Themen
45 Min.
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...