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Suggested cases
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Modul
Suggested cases
3 Themen
25 Min.
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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Modul
Suggested knowledge articles
3 Themen
20 Min.
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Team application development
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Modul
Team application development
1 Thema
20 Min.
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Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Testing practices for Pega applications
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Modul
Testing practices for Pega applications
4 Themen
41 Min.
All Products -
This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...
Testing your application
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Modul
Testing your application
6 Themen
1 Std. 5 Min.
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Conduct unit testing on Rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...
The Deployment Manager pipeline
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Modul
The Deployment Manager pipeline
5 Themen
38 Min.
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This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...
Tracking and auditing changes to data
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Modul
Tracking and auditing changes to data
1 Thema
15 Min.
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Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
Voice AI components
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Modul
Voice AI components
2 Themen
15 Min.
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with a deployment pipeline
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Modul
Working with a deployment pipeline
6 Themen
39 Min.
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In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...
Working with the Merge pipeline
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Modul
Working with the Merge pipeline
5 Themen
34 Min.
All Products -
In this module, you will learn how to perform the following tasks:
- Create and edit a Merge pipeline
- Work with a branch, and then submit the branch...