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Application Development Intermediate
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Mission
Application Development Intermediate
7 Module
7 Challenges
8 Std. 35 Min.
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Take the next step in your journey towards mastering Application Development.
Pega Voice AI
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Mission
Pega Voice AI
8 Module
3 Std. 20 Min.
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Pega Customer Service Case Management Edition introduction
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Modul
Pega Customer Service Case Management Edition introduction
3 Themen
20 Min.
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Reviewing log files
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Modul
Reviewing log files
3 Themen
30 Min.
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Voice AI components
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Modul
Voice AI components
2 Themen
15 Min.
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Reviewing log files
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Challenge
Reviewing log files
1 Aufgabe
15 Min.
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Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...