The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...

In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

The Pega Cosmos Designer Mission prepares you to conceptualize, plan, and prototype designs for a Pega application using the Pega Cosmos design system...

Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...