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Predictive analysis
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Modul
Predictive analysis
3 Themen
20 Min.
Pega Process Mining -
You can perform predictive analysis on processes, such as predicting how much longer open Cases might take to finish. Predictive analysis provides an...
The Prepare phase and project kickoff
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Modul
The Prepare phase and project kickoff
7 Themen
1 Std. 15 Min.
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The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Preparing Customer Decision Hub for development
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Modul
Preparing Customer Decision Hub for development
3 Themen
40 Min.
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Presenting a single offer on the web
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Modul
Presenting a single offer on the web
3 Themen
25 Min.
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Learn about real-time containers and how they are used to display actions selected by Pega Customer Decision Hub in real-time channels. Gain...
Presenting suggestions for agents
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Modul
Presenting suggestions for agents
4 Themen
35 Min.
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Prioritizing robots for work adjustments
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Modul
Prioritizing robots for work adjustments
14 Themen
1 Std. 35 Min.
Pega Robot Manager 8.5.1 -
When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...
Process discovery
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Modul
Process discovery
10 Themen
55 Min.
Pega Process Mining -
Learn how to run a View in Pega Process Mining to access the visualization of a process. Examine the features of the Process Map landing page and...
Processing real-time events using Event Strategies
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Modul
Processing real-time events using Event Strategies
5 Themen
50 Min.
Pega Platform -
Event strategies in Pega Platform™ detect meaningful patterns across a real-time data stream. For example, you can detect whether a customer made a...
Production readiness during the Adopt phase
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Modul
Production readiness during the Adopt phase
4 Themen
50 Min.
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The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Project structure in Pega Robot Studio
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Modul
Project structure in Pega Robot Studio
7 Themen
40 Min.
Pega Robotic Automation 22.1 -
Learn the structure and interface of Pega Robot Studio for developing robotic projects. Students grasp the benefits of creating and configuring...