Search
Integration setting management
-
Modul
Integration setting management
1 Thema
20 Min.
-
When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...
Integrating external data
-
Modul
Integrating external data
2 Themen
20 Min.
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Intelligent routing
-
Modul
Intelligent routing
4 Themen
1 Std.
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Keyed Data Pages
-
Modul
Keyed Data Pages
1 Thema
15 Min.
-
Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.
Pega Email Bot configuration
-
Modul
Pega Email Bot configuration
3 Themen
45 Min.
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Pega Low-Code App Factory introduction
-
Modul
Pega Low-Code App Factory introduction
2 Themen
22 Min.
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Routing email based on content
-
Modul
Routing email based on content
3 Themen
25 Min.
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Web services
-
Modul
Web services
1 Thema
15 Min.
-
Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...
Training the email bot
-
Modul
Training the email bot
2 Themen
20 Min.
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Validating data against a pattern
-
Modul
Validating data against a pattern
1 Thema
10 Min.
-
Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...