Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...

Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

Conduct unit testing on Rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...

This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...