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Pipeline templates
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Modul
Pipeline templates
6 Themen
41 Min.
All Products -
This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...
Predicting case completion
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Modul
Predicting case completion
1 Thema
15 Min.
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Predicting fraud
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Modul
Predicting fraud
1 Thema
15 Min.
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Predicting missing the Service-Level Agreement
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Modul
Predicting missing the Service-Level Agreement
1 Thema
10 Min.
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Presenting suggestions for agents
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Modul
Presenting suggestions for agents
4 Themen
35 Min.
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Quality visualization for a Pega Platform application
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Modul
Quality visualization for a Pega Platform application
3 Themen
25 Min.
All Products -
This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...
Role of a Pega Business Architect
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Modul
Role of a Pega Business Architect
2 Themen
30 Min.
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The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...
Sizing a Pega Platform project
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Modul
Sizing a Pega Platform project
2 Themen
25 Min.
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Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...
Testing practices for Pega applications
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Modul
Testing practices for Pega applications
4 Themen
41 Min.
All Products -
This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...
Testing your application
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Modul
Testing your application
6 Themen
1 Std. 5 Min.
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Conduct unit testing on Rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...