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Pega Knowledge authoring

  • Modul

    Pega Knowledge authoring

    3 Themen

    30 Min.

    Visible to: All users
  • This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...

Pega Knowledge Buddy overview

  • Modul

    Pega Knowledge Buddy overview

    3 Themen

    25 Min.

    Pega Knowledge Buddy '24.1 Visible to: All users
  • Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...

Pega Low-Code App Factory introduction

  • Modul

    Pega Low-Code App Factory introduction

    2 Themen

    22 Min.

    Pega Platform 8.4 Visible to: All users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega positioning for Business Architects

Pega tools that support Scrum for Business Architects

Pega Voice AI introduction

  • Modul

    Pega Voice AI introduction

    2 Themen

    25 Min.

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Testing for accessibility

  • Modul

    Testing for accessibility

    5 Themen

    1 Std. 20 Min.

    Visible to: All users
  • One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...

Configuring business conditions

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