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Creating a Rule

Creating and testing personas

  • Modul

    Creating and testing personas

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Low-code defined

Monitoring your contact center with Insights

  • Modul

    Monitoring your contact center with Insights

    2 Themen

    15 Min.

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action in omnichannel environments

Pega GenAI in 1:1 Pega Operations Manager

  • Modul

    Pega GenAI in 1:1 Pega Operations Manager

    2 Themen

    20 Min.

    Pega Customer Decision Hub '23 Visible to: All users
  • In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...

Pega GenAI in Pega Customer Decision Hub

  • Modul

    Pega GenAI in Pega Customer Decision Hub

    3 Themen

    25 Min.

    Visible to: All users
  • Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...

Pega GenAI in Pega Platform

  • Modul

    Pega GenAI in Pega Platform

    4 Themen

    30 Min.

    Visible to: All users
  • Learn how to apply Pega GenAI™ Autopilot features to generate Case Types, Data Models, sample data, and Personas to accelerate the application...

Pega GenAI in Pega Sales Automation

  • Modul

    Pega GenAI in Pega Sales Automation

    2 Themen

    20 Min.

    Visible to: All users
  • Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...

Pega Knowledge authoring

  • Modul

    Pega Knowledge authoring

    3 Themen

    30 Min.

    Visible to: All users
  • This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...

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