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Field values
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Modul
Field values
1 Thema
15 Min.
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Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Filters
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Modul
Filters
3 Themen
20 Min.
Pega Process Mining -
In Pega Process Mining, filters are fundamental tools that shift analysis perspective and context based on attributes in the data. Learn how to apply...
Form autofill
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Modul
Form autofill
3 Themen
20 Min.
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Full Case Views
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Modul
Full Case Views
1 Thema
25 Min.
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Learn about low-code modular development in Pega Constellation by authoring your applications with Views, templates, and widgets. Discover the...
Generating test coverage reports
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Modul
Generating test coverage reports
4 Themen
25 Min.
All Products -
This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...
Getting started with Digital Messaging
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Modul
Getting started with Digital Messaging
2 Themen
15 Min.
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In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...
Getting started with Pega Customer Decision Hub Foundation
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Modul
Getting started with Pega Customer Decision Hub Foundation
3 Themen
25 Min.
Pega Customer Decision Hub '24.1 -
Before you begin learning, familiarize yourself with Pega Academy. Learn about the structure of the learning content, explore the content of the Pega...
Governance
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Modul
Governance
3 Themen
35 Min.
Pega Customer Decision Hub 8.8 -
Transparent artificial intelligence is becoming an important requirement for many businesses. Learn about the model transparency settings in...
Guiding a customer service agent with coaching tips
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Modul
Guiding a customer service agent with coaching tips
2 Themen
15 Min.
Pega Customer Service 8.8 -
Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.
Guiding a customer service agent with dialogs
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Modul
Guiding a customer service agent with dialogs
2 Themen
15 Min.
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.