The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...

Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...

Learn about real-time containers and how they are used to display actions selected by Pega Customer Decision Hub in real-time channels. Gain...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...

Learn how to run a View in Pega Process Mining to access the visualization of a process. Examine the features of the Process Map landing page and...

Event strategies in Pega Platform™ detect meaningful patterns across a real-time data stream. For example, you can detect whether a customer made a...

The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...

Learn the structure and interface of Pega Robot Studio for developing robotic projects. Students grasp the benefits of creating and configuring...