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Data and Integration Intermediate

Pega Voice AI

  • Mission

    Pega Voice AI

    7 Module

    2 Std. 25 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Robotic Solution Development for Citrix

  • Mission

    Robotic Solution Development for Citrix

    3 Module

    3 Challenges

    3 Std. 35 Min.

    Pega Robotic Automation 19.1 Für alle Benutzer sichtbar
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Adding an external data source to a data type

Auto-balancing in Pega Robot Manager

  • Modul

    Auto-balancing in Pega Robot Manager

    5 Themen

    30 Min.

    Pega Robot Manager 8.5.2 Für alle Benutzer sichtbar
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Building the customer analytical data model

  • Modul

    Building the customer analytical data model

    9 Themen

    1 Std. 55 Min.

    Für alle Benutzer sichtbar
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Citrix robotic project design

  • Modul

    Citrix robotic project design

    1 Thema

    25 Min.

    Pega Robotic Automation 19.1 Für alle Benutzer sichtbar
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Creating and setting application variables

Integration errors

Exchanging data with other applications

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