Arbitrating between actions

After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe what action arbitration is and how it works

Explain how customer needs and business objectives are considered during arbitration

Prioritize actions based on AI

Prioritize actions based on AI & business levers

Practique lo que ha aprendido en los siguientes Retos:

Prioritizing actions using AI v5 Prioritizing actions with business levers v5

Disponible en la siguiente misión:

Cross-Sell on the Web v5

Temas

Action arbitration

10 minutos

Action prioritization with AI

15 minutos

Prioritizing actions with business levers

5 minutos

Cuestionario del módulo

10 minutos