Case Management

Learn about Pega’s Case Management capability

Principiante

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify the elements of a case life cycle: stages, processes, and steps

Identify the role of case status in case processing

Articulate the purpose of the Approve/Reject step in a workflow

Identify how goals and deadlines establish expectations for completing work

Identify the value of assigning and routing tasks to users

Differentiate between a user and a work queue

Send automated correspondence in a workflow

Describe how the search duplicate cases logic identifies duplicate cases

Describe how child cases can model work performed by different parties

Temas

Case Life Cycle

20 minutos

Multi-step Forms

5 minutos

Case Status

5 minutos

Assignment instructions

5 minutos

Service-Level Agreements

10 minutos

Routing work

15 minutos

Work approval

5 minutos

Email correspondence

10 minutos

Child cases

10 minutos

Cuestionario del módulo

5 minutos