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Módulo

Case Management

11 Temas

1 h 35 minutos

 Visible to: All users
Principiante
Pega Platform 8.6
Case Management
Inglés

Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.

Después de completar este módulo, podrá hacer lo siguiente:

Identify the elements of a case life cycle: stages, processes, and steps
Identify the role of case status in case processing
Articulate the purpose of the Approve/Reject step in a workflow
Identify how goals and deadlines establish expectations for completing work
Identify the value of assigning and routing tasks to users
Differentiate between a user and a work queue
Send automated correspondence in a workflow
Describe how the search duplicate cases logic identifies duplicate cases
Describe how child cases can model work performed by different parties

Disponible en la siguiente misión:

Customer Service Low-Code Developer v8

Topics

Pega Express delivery approach

5 minutos

Case Life Cycle

10 minutos

Case Life Cycle design

10 minutos

Multi-step Forms

5 minutos

Case Status

5 minutos

Assignment instructions

5 minutos

Service-Level Agreements

10 minutos

Routing work

15 minutos

Work approval

5 minutos

Email correspondence

10 minutos

Child cases

10 minutos

Cuestionario del módulo

5 minutos

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