Configuring common phrases for agents

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to customers in any text-based channel. The phrases make it easy for customer service agents to find and send the right reply.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Create a common phrase

Use a common phrase during an interaction

Disponible en las siguientes misiones:

Pega Digital Messaging v3 Customer Service Low-Code Developer v5

Temas

Adding common phrases

5 minutos

Cuestionario del módulo

5 minutos