Configuring Digital Messaging Manager

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital Messaging channel supports chat connections by using Web Messaging and social messaging platforms, such as WhatsApp and SMS.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Configure a Web Messaging connection and add the chat widget to a website

Configure Context Data that captures metadata from the customer chat session and makes it available to the customer service representative

Switch channels during a chat interaction

Set security options for the Web Messaging connection

Disponible en la siguiente misión:

Pega Digital Messaging v1

Temas

Setting up channels

10 minutos

Configuring context data for Web Messaging

10 minutos

Switching channels during a chat interaction

10 minutos

Digital Messaging Security

10 minutos

Cuestionario del módulo

5 minutos