Extending Service-Level Agreement configurations

In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment. Additionally, you can modify default urgency settings to prioritize one case type over another case type and allow users to override the calculated urgency for specific cases as needed.

Intermedio

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify the benefit of delaying service-level agreement processing

Configure a service-level agreement record to delay service-level processing

Identify the components of case urgency

Configure the default urgency for a case type

Override the default urgency for a case

Disponible en la siguiente misión:

Case Management Intermediate v2

Temas

Delayed Service-Level Agreement processing

10 minutos

Configuring delayed service-level processing

5 minutos

Assignment Urgency

15 minutos

Adjusting initial urgency for an assignment

5 minutos

Cuestionario del módulo

5 minutos