Pega Call introduction

Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience when requesting help. Pega Call enables agents efficiently and accurately address the customer needs without having to re-ask information already provided through chat or interactive voice response (IVR).

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe the purpose of Pega Call

Describe the telephony components and their functionality

Describe Pega Call high-level architecture

Disponible en la siguiente misión:

Pega Call v6

Temas

Pega Call overview

5 minutos

Pega Call and telephony

10 minutos

Pega Call high-level architecture

5 minutos

Cuestionario del módulo

5 minutos