Suggested knowledge

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the live customer conversation. A knowledge article answers customer and CSR questions about a case. 

Principiante

Voice AI

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe how audio from a customer call generates knowledge suggestions for the CSR.

Configure a new suggested knowledge article.

Describe best practices for using knowledge articles.

Disponible en la siguiente misión:

Pega Voice AI v4

Temas

Knowledge articles

5 minutos

Adding a suggested knowledge article

5 minutos

Best practices for using knowledge articles

5 minutos

Cuestionario del módulo

5 minutos