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Robotic automations in Citrix
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Módulo
Robotic automations in Citrix
4 Temas
35Â minutos
Pega Robotic Automation 19.1 -
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Routing email based on content
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Módulo
Routing email based on content
3 Temas
25Â minutos
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Screen Analysis
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Módulo
Screen Analysis
1 Tema
10Â minutos
1 -
In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...
Screen pops
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Módulo
Screen pops
2 Temas
15Â minutos
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Learn how to use screen pops to provide a summary of information to agents when a call arrives.
Service requests
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Módulo
Service requests
9 Temas
50Â minutos
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Web services
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Módulo
Web services
1 Tema
15Â minutos
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Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platformâ„¢ application can integrate with...
System administration
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Módulo
System administration
4 Temas
28Â minutos
Pega Workforce Intelligence -
In this module, learn how to set up the portal and manage configurations to meet your business needs.Â
Telephony controls
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Módulo
Telephony controls
2 Temas
20Â minutos
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A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Callâ„¢ desktop. Learn how the CSR uses the...
Tools for debugging Constellation applications
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Módulo
Tools for debugging Constellation applications
2 Temas
35Â minutos
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Training the email bot
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Módulo
Training the email bot
2 Temas
20Â minutos
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...