The product management team for Pega Client Lifecycle Management and Know Your Customer™ team introduces the key themes for Pega Client Lifecycle...

Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...

A CSR logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can...

Better understand the key features and benefits of entity extraction with chatbot channel. Use this module to learn how to enable the chatbot to...

Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Learn about the benefits of workflows and discover considerations for designing effective workflows in Pega Workforce Intelligence™. 

In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...

Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...