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24.1 Ready
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MisiĂłn
24.1 Ready
3 Misiones
1 MĂłdulo
19Â horas 15Â minutos
Pega Platform '24.1 -
This mission covers the latest Pega Platform™ changes in the Pega Infinity™ 24.1 release.
24.1 Release notes
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MĂłdulo
24.1 Release notes
2 Temas
25Â minutos
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Accelerating application building with Pega GenAI Blueprint
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MĂłdulo
Accelerating application building with Pega GenAI Blueprint
3 Temas
20Â minutos
Pega Platform '24.1 -
Learn how Pega GenAI™ Blueprint aims to change business leaders and project teams envision digital transformation initiatives. Blueprint introduces a...
Pega positioning for Business Architects
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MĂłdulo
Pega positioning for Business Architects
7 Temas
1 h 40Â minutos
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As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Content administration
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MĂłdulo
Content administration
10 Temas
1 h 45Â minutos
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Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...
Creating and testing personas
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MĂłdulo
Creating and testing personas
2 Temas
15Â minutos
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Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...
Low-code defined
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MĂłdulo
Low-code defined
5 Temas
50Â minutos
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Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Implementing service requests
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MĂłdulo
Implementing service requests
3 Temas
20Â minutos
Pega Customer Service 8.7 -
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
Monitoring your contact center with Insights
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MĂłdulo
Monitoring your contact center with Insights
2 Temas
15Â minutos
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action in omnichannel environments
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MĂłdulo
Next best action in omnichannel environments
2 Temas
25Â minutos
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Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...