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Accessibility Essentials

  • Misión

    Accessibility Essentials

    5 Módulos

    5 horas 35 minutos

    Visible to: All users
  • According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...

Pega Digital Messaging

Pega Theme Cosmos Section-Based UI for Designers

  • Misión

    Pega Theme Cosmos Section-Based UI for Designers

    1 Misión

    5 Módulos

    10 horas 17 minutos

    Visible to: All users
  • The Pega Cosmos Designer Mission prepares you to conceptualize, plan, and prototype designs for a Pega application using the Pega Cosmos design system...

Accessibility foundations

  • Módulo

    Accessibility foundations

    4 Temas

    50 minutos

    Visible to: All users
  • Learn about the basic concepts behind accessibility, disability, and the impact of inclusive design.

    For Dragon Naturally Speaking users, leverage...

Accessibility in your project plan

  • Módulo

    Accessibility in your project plan

    5 Temas

    1 h 5 minutos

    Visible to: All users
  • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Best practices for building accessibility into Pega applications

  • Módulo

    Best practices for building accessibility into Pega applications

    5 Temas

    1 h 15 minutos

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Business case for accessibility

  • Módulo

    Business case for accessibility

    3 Temas

    35 minutos

    Visible to: All users
  • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Configuring chat queues and routing

  • Módulo

    Configuring chat queues and routing

    5 Temas

    40 minutos

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Initiating a call from a messaging interaction

  • Módulo

    Initiating a call from a messaging interaction

    1 Tema

    10 minutos

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

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